Reviews

adequately performed the repair as requested

The service and customer support throughout the entire experience was impeccable!

Really good!! Honestly, it couldn’t have gone better. The staff, Wes and Jessica and Gabriel in particular, went so “above and beyond”!! Their patience, kindness, knowledge and more, as well as their professionalism was appreciated beyond words!

Destiny was such a pleasure to do business with. She really knows her stuff. The entire car buying process was enjoyable.

Tim was my service manager and he was professional and went out of his way to make sure that everything I asked for was done. He communicated with me several times to give me updates and share the progress of the service. He is truly a gem and provided the absolute best customer service.

Wes and Dave were great! I’ve been a customer for years and it’s always a great experience

It cost $258.21 to replace a Fuel Filler Cover Door, that should have qualified for replacement under my Luxcare XT Warranty (Exterior & Interior Protection), that cost me $895.00 when I purchased the vehicle. And I was told by the sales representative & financing officer that it covered everything from bumper to bumper. Technically the fuel filler cover door operates by a hinge, which is what failed, and which is listed specifically in the Luxcare warranty covered items list.Actually, I would like either a refund of the total repair cost - for misrepresentation of warranty coverage - or a full refund of my $895.00 purchase price of the Luxcare warranty itself. In addition, I was told that a replacement seatbelt buckle (middle/rear) would cost $255.00, which I declined du to the exorbitant price. I was offered no other possible recourse to restore functionality by the service technician. The next day, I brought my vehicle to Lilliston Ford across the street, who blew out a tiny stone from the seatbelt buckle using compressed air - at no charge - restoring perfect function.

it was veery good! No one tried to get me to do other things to my car that i didnt want or need! I come from a family of mechanics,so I know somethings about cars. ( older cars).

Communication is exceptional.

Tim was great.